Privacy Policy - Sapphire-savanna

Last updated: January 2024

1. Introduction

Sapphire-savanna ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sapphire-savanna.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out forms on our website
Subscribe to our newsletter
Request information about our routes
Contact us via email or other means
Make a booking or purchase

This information may include:

Name
Email address
Postal address
Travel preferences and requirements
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services
To process your enquiries and bookings
To send you route packages and travel information
To communicate with you about your bookings
To improve our website and services
To send promotional communications (with your consent)
To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Contract: Processing necessary for the performance of a contract with you
Consent: Where you have given clear consent for us to process your data for a specific purpose
Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
Legal obligation: Processing necessary for compliance with legal requirements

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service providers who assist us in operating our website and conducting our business
When required by law or to respond to legal process
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.

7. Your Rights

Under UK data protection law, you have the following rights:

Right of access: You can request copies of your personal data
Right to rectification: You can request correction of inaccurate data
Right to erasure: You can request deletion of your data in certain circumstances
Right to restrict processing: You can request restriction of processing in certain circumstances
Right to data portability: You can request transfer of your data to another organisation
Right to object: You can object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

9. International Transfers

Your information may be transferred to and maintained on servers located outside of the United Kingdom. We ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Sapphire-savanna
47 Riverside Walk
Manchester, M3 5FT
United Kingdom
Email: [email protected]